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Author Topic: No communication from Streamlicensing.  (Read 635 times)

metalrockradio

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No communication from Streamlicensing.
« on: December 25, 2017, 06:52:07 AM »
I don't know if others are have this same issues.

1st: haven't received any emails from them since October 28, 2017.

2nd I have it set to send on auto payment on due date. Payment was paid but 5 day later received a late fee and payment not paid.

3rd: Try to send a support ticket to billing and system wouldn't take my supporting doc to prove payment was taken on due date.

Robert
Metal Rock Radio

transistoroldies

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Re: No communication from Streamlicensing.
« Reply #1 on: December 28, 2017, 11:41:06 AM »
Was your support ticket answered at all?

metalrockradio

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Re: No communication from Streamlicensing.
« Reply #2 on: January 06, 2018, 07:28:09 AM »
Sorry for a delay in reply.

Yes, they did reply to supports ticket sent. And actions to tickets were taken.

TheDrunkenScoundrel

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Re: No communication from Streamlicensing.
« Reply #3 on: January 06, 2018, 11:27:59 PM »
I'm going to go out on a limb and speculating that their multiple transitions and partnership are not as technologically compatible as expected.
Used to hang out with a pretty darn smart systems analyst and she had countless tales of this-that is why they get paid so well and work ridiculous hours.
Salespeople and entrepreneur types often overlook these things when decide they want to make something happen.
I've also lived with some developers who were constantly dealing with the fallout from sales people telling clients, "yes, sure it can do that.." without asking if it could, indeed 'do that'.