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Author Topic: New Player Browser Concerns  (Read 5199 times)

GabbyGary

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New Player Browser Concerns
« on: August 20, 2016, 12:57:09 PM »
Is anybody else having this problem:

I just started using the newer Microsoft Edge after giving up on the old Microsoft browser long ago. I thought I would try the newest version, which they call Microsoft Edge. When going to the New StreamLicensing Player, I noticed, sometimes the bottom ad does not always show up properly. It often shows a smaller visible ad where the 728x90 should go. Don't know what the problem is, but there may be an issue in the coding for compatibility with Microsoft Edge. I, so far, am not experiencing this issue when using the player in FireFox or Chrome.

I started a Support Ticket under Player category today (08/20/2016).

Gary
« Last Edit: September 06, 2016, 09:15:28 PM by GabbyGary »
GREATGOLD.FM Internet Radio
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wsimkins

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Re: New Player In Microsoft Edge Browser
« Reply #1 on: August 28, 2016, 11:13:20 AM »
Hey Gary,

Thanks to your discovery I think we got it squared away. Now, if Microsoft would just quit changing crap.... LOL
Wes

GabbyGary

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Re: New Player In Microsoft Edge Browser
« Reply #2 on: August 29, 2016, 02:05:49 AM »
Thanks Wes.

I started another ticket about another "freaky" thing that's been happening when listening to the new player in FireFox. Some request stops the music and replaces the player with a full page image requesting me to download a FireFox Fix. The URL to download from is unknown to me and I never download anything from a site I don't trust, so I don't.

Is anyone else having this occur to them?

Gary
GREATGOLD.FM Internet Radio
Streaming Classic Hits From The Heart Of The USA Since 2008.
Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
http://Facebook.com/GreatGoldHits
http://Twitter.com/GreatGoldHits
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wsimkins

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Re: New Player In Microsoft Edge Browser
« Reply #3 on: August 30, 2016, 04:16:34 AM »
There have been no other complaints but we are investigating that one. I listened to the player in firefox on my own station for 8 straight hours. We will certainly figure it out though.
Wes

TheDrunkenScoundrel

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Re: New Player In Microsoft Edge Browser
« Reply #4 on: August 31, 2016, 01:15:21 AM »
O know this sounds weird but....
I had some issues way back during the player rollout.....as I recall
part of it was an issue with my stream-host but mostly it was a Flash issue.
I normally use Chrome and my flash settings are different on my computer because Chrome has it's own Flash -the Flash settings on my machine were interfering with Chrome or vice-versa.
This was also causing problems with other browsers like Firefox and Opera.
I can't recall the exact details but I Googled the issue and this was the solution:
I had to reinstall Flash on my machine.
No problems since.
May try that approach.
I know that this is an HTML5 player and that it should be an issue but it worked.
The speculation I got in response from one friend who knows about these things was, "Maybe you should buy a Mac?"  :-\
What I observed was that the Flash issue was interfering with my internet connection. If you live in an area without terrific internet infrastructure, you could be getting a good result on Speedtest but your machine is bogging down everything with glitches caused by the conflict.
I have recently read that Chrome can really screw-up some computers.
Hope this helps.
If you need help

GabbyGary

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Re: New Player In Microsoft Edge Browser
« Reply #5 on: August 31, 2016, 09:50:13 PM »
It happened to me again tonight when listening to the new player in my FireFox browser. The thing interrupts the music and displays a full page saying I need to download a fix for FireFox instead of the player. If I'm not mistaken, the download URL seems to always be different than the last time it displayed, and, it always is one I'm not familiar with. I make it a habit never to download anything from any website I don't feel safe about. I have to close the FireFox browser version of the new SL player, then open a new instance of the browser to go to open the player again. (I am never prompted to download the fix when using my FireFox browser to go anywhere else on the internet.)
GREATGOLD.FM Internet Radio
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Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
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AltaredLives

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Re: New Player In Microsoft Edge Browser
« Reply #6 on: September 02, 2016, 07:07:54 PM »
It happened to me again tonight when listening to the new player in my FireFox browser. ...(I am never prompted to download the fix when using my FireFox browser to go anywhere else on the internet.)

Can't speak to this particular issue. However, I stopped using Firefox as my browser a few years ago because it repeatedly requested that I update my Flash player almost daily. And I always "updated" it. But everyday, Firefox would prompt me to do it. It got annoying, so I stopped using Firefox -- for anything.

Your challenge most likely has something to do with Firefox and how Firefox handles that player, which might not be able to be remedied by anyone except those who design(ed) Firefox. Or something with your computer is not "meshing" with the fix. (Which was probably happening w/ my computer and Firefox's Flash fix.)

But to steal a fellow webcaster's caveat (radiowayne): "But then again, I could be wrong."   8)


GabbyGary

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Re: New Player Browser Concerns
« Reply #8 on: September 06, 2016, 09:34:12 PM »
The SL Player in my Firefox browser was again interrupted for a plea from a strange website asking me to download a firefox fix. The URL to download from this time was entirely different address from other similar requested actions. I wonder if it is somehow triggered by some of the ads SL is showing in the player? When I use Firefox for any use other than the SL player, there is never a request to download any "fix".

I attached a Screenshot of the offending culprit for additional information in the Help Ticket I opened a few days ago.

Gary
GREATGOLD.FM Internet Radio
Streaming Classic Hits From The Heart Of The USA Since 2008.
Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
http://Facebook.com/GreatGoldHits
http://Twitter.com/GreatGoldHits
http://Garytalk.com

TheDrunkenScoundrel

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Re: New Player Browser Concerns
« Reply #9 on: September 07, 2016, 10:43:30 PM »
The SL Player in my Firefox browser was again interrupted for a plea from a strange website asking me to download a firefox fix. The URL to download from this time was entirely different address from other similar requested actions. I wonder if it is somehow triggered by some of the ads SL is showing in the player? When I use Firefox for any use other than the SL player, there is never a request to download any "fix".

I attached a Screenshot of the offending culprit for additional information in the Help Ticket I opened a few days ago.

Gary

My guess is that you have some malware. Perhaps a an extension perhaps on your computer.
Google the site you are being directed to and google the download they want you to get.
Run more than one malware sweep.
I've had issues before so I have Spybot, Malwarebytes, and Avast.
I run them regularly in rotation. Sometimes one will catch something another missed.
I would make this a priority.
Once someone gets in it can be awful.
Worst case? One of my buddies had to throw away his laptop, phone, and iPad.
Not trying to panic you, but security is key.

GabbyGary

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Re: New Player Browser Concerns
« Reply #10 on: September 08, 2016, 11:59:52 PM »
Drunken Scoundrel,

I would be concerned about malware regarding this issue, if the fix download request was being made on other instances of Firefox on my computer. It's only happening when I'm listening to the new SL player in a single Firefox window. It never occurs when using Firefox to view pages of anything else I try to view using Firefox at any other website, anywhere on the internet. It ONLY takes place when pulling in the SL player off the StreamLicensing.com website.

However, I will use my malware software again to wipe potential problems off my computer. I haven't had any other issues arising in recent months. Only this single situation that ONLY happens when using the SL player on the StreamLicensing server. That's why I'm led to believe there is somehow a connection, rather than it being something on my computer. But, who knows, I could be wrong.

Thanks for your suggestion.
GREATGOLD.FM Internet Radio
Streaming Classic Hits From The Heart Of The USA Since 2008.
Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
http://Facebook.com/GreatGoldHits
http://Twitter.com/GreatGoldHits
http://Garytalk.com

AltaredLives

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Re: New Player Browser Concerns
« Reply #11 on: September 09, 2016, 06:21:09 PM »
I attached a Screenshot of the offending culprit for additional information in the Help Ticket I opened a few days ago.

Gary

Could you post the screenshot for us to see? I'm listening to your station now because I'm curious what you're getting. I want to see if I get it.

Does listening trigger it alone?

Edit: It's been 60 mins. now with no issue.

 I use McAfee's virus/malware protection and there's a button to click on the page to get a report. When I clicked it, it gave a graph ranging from minimal risk to high risk. The SL page for your player registered "minimal risk" on the McAfee graph. That seems comforting, at least...
« Last Edit: September 09, 2016, 07:10:07 PM by AltaredLives »

GabbyGary

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Re: New Player Browser Concerns
« Reply #12 on: September 10, 2016, 01:11:35 AM »
Here's the reduced version of the screenshot referred to above. This image is reduced from the full size browser dimensions to make small enough to be accepted by the attachment 192kb size requirements. Good luck in trying to see the URL info in address field at the top. When this appears, it replaces the player image and music stops, simultaneously.

You'll note the browser address field URL replaces the StreamLicensing player URL. I'm wondering if there's something that appears on the player (perhaps in one of the ads that appear in the rotation) that may trigger the switch to a different URL in the browser address field.
GREATGOLD.FM Internet Radio
Streaming Classic Hits From The Heart Of The USA Since 2008.
Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
http://Facebook.com/GreatGoldHits
http://Twitter.com/GreatGoldHits
http://Garytalk.com

GabbyGary

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Re: New Player Browser Concerns
« Reply #13 on: September 10, 2016, 01:39:43 AM »
UPDATE: Coincidently, the SL player browser was hijacked again moments after I posted the screenshot above. I don't use the Firefox browser to listen to the player all the time, but ocassionally check it for several hours at a time.  The redirect to a different website problem hadn't happened for a couple of days, then all of a sudden, it happened again. This time, as before, it was a different URL that took over the SL player.
GREATGOLD.FM Internet Radio
Streaming Classic Hits From The Heart Of The USA Since 2008.
Rock, Pop, Blues & Soul Mix - 1950s, 60s, 70s, 80s, 90s & 2000s
http://Facebook.com/GreatGoldHits
http://Twitter.com/GreatGoldHits
http://Garytalk.com

Trip

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Re: New Player Browser Concerns
« Reply #14 on: September 10, 2016, 11:52:45 AM »
That stinks. >:(
I use Safari on my mac, and haven't had that problem.
Hope they can fix it for ya.